FAQ
Find quick answers to your questions below.
Need further assistance? Drop us a line anytime at 💌 support@happiio.com
Shipping & Delivery
Do you offer free shipping?
Yes! We offerFree Standard Shippingon all orders over $50. For orders under $50, the shipping rate will be calculated at checkout.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination.
How long will delivery take?
We typically process orders within 1-3 business days. Delivery times vary by location: 7-15 business days for standard international shipping.
How can I track my order?
You can use the"Track Your Order"link at the bottom of our site to see your package's journey in real-time.Once your order is shipped, you'll receive a confirmation email with a tracking number.
Can I change my shipping address or items after placing an order?
Yes, absolutely! As long as your order hasn't shipped yet, we are happy to swap it for you. Please email us at support@happiio.comas soon as possible so we can catch your package before it leaves.
Returns & Cancellation
Do you offer exchanges?
Yes! If you'd like a different item, please contact us and we'll arrange an exchange subject to availability.
Can I cancel my order?
We move fast! If you contact us within30 minutesof placing your order, we can cancel it for a full refund. Once processed for shipping, the order cannot be canceled.
What if I change my mind?
No worries! We offer a14-day return window. As long as the items are unworn and in their original packaging, you can initiate a return within 14 days of delivery.
How do I start a return?
Simply drop us a line atsupport@happiio.com, and our team will guide you through our easy return process.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed back to your original payment method within10 business days.
Support & Trust
How do I get in touch?
We’re here for you! You can reach us anytime via the live chat on our website or by emailingsupport@happiio.com. We will do our best to respond to all inquiries within 48 business hours.
Can I cancel my order after placing it?
Please contact us at support@happiio.com immediately. We'll try to cancel it before it's processed, but we cannot guarantee cancellation once fulfillment has begun.
What if my item arrives damaged?
If your order arrives less than perfect, please email us immediately with a photo. We’ll make it right with a free replacement or a full refund.
Are they durable and secure?
100% secure. Happiio uses industry-standard encryption to protect your data, and we never store your credit card information.
Product & Quality
Will these covers fit all my buttons?
No worries!Our 2-in-1 covers are designed to fit most standard shirt and cardigan buttons. They simply clip over your existing buttons for an instant style upgrade.
Can I wear them as brooches too?
Yes! Our versatile designs can be used as both button covers or delicate mini-brooches for your scarves, lapels, or bags. Brooches may leave faint pinholes; please use them only on materials that are suitable.
Are they durable and secure?
When properly fastened, they are highly secure and won't easily slip off. We use high-quality materials and reliable clips to ensure they stay put without weighing down or damaging your delicate fabrics.
Business & Collab & Wholesale
Do you offer wholesale opportunities?
We would love to partner with like-minded boutiques and retailers! If you’re interested in wholesale, please drop us a line athello@happiio.com, and our team will be in touch with all the details.
How do I reach out for business inquiries or collaborations?
For press, brand collaborations, or other general business matters, please reach out to us athello@happiio.com. We’ll make sure your message reaches the right member of our team.